Bake Theory Return Policy

Effective Date: February 18, 2026

At Bake Theory, we strive to provide fresh, high-quality bakery goods tailored to your needs. Due to the perishable nature of our products, our return, refund, exchange, and cancellation policies are designed to ensure fairness while accounting for the custom and time-sensitive preparation process. This policy applies to all orders placed through our website (baketheory.ca). By placing an order, you agree to these terms.

If you have any questions or concerns about an order, please contact us promptly at info@baketheory.ca or via our website's contact form.

Cancellations

• Ordinary Orders: Once an order is placed and confirmed, it cannot be cancelled. Our team begins preparation immediately upon order confirmation, and all sales are final. No refunds will be issued for cancellations.
• Wholesale and Catering Orders: You must notify us within 24 hours of placing your order to request a cancellation or make changes (e.g., to order quantities or allergy details). Cancellations will incur an administration and raw materials charge equal to 50% of the total order amount. After 24 hours, orders cannot be cancelled, and full payment is required.

We reserve the right to cancel any order due to unavailability of ingredients, production issues, or suspected fraudulent activity, in which case a full refund will be issued.

Returns

We do not accept returns on any food items, as all our products are perishable bakery goods prepared fresh to order. Returns could compromise food safety and quality.

Refunds

Refunds are only available in limited circumstances:

• Incorrect Order: If you receive the wrong product (e.g., an item different from what was ordered), please contact us within 24 hours of receipt. Provide details and proof, such as photos of the received items and packaging. We will investigate promptly and, if the error is confirmed to be our fault, issue a full or partial refund (excluding shipping costs unless the error affected delivery) or provide a replacement at our discretion.
• Damaged or Defective Products: If products arrive damaged due to shipping (e.g., crushed packaging affecting the items), notify us within 24 hours with photos and details. We will assess and may offer a refund or replacement.

Refunds are not available for:

• Changes in preference or taste.
• Improper storage or handling after delivery.
• Allergic reactions or issues arising from customer-provided information (e.g., inaccurate allergy details).
• Shipping delays or issues caused by the courier.

Refunds, when approved, will be processed to the original payment method within 5-10 business days. Shipping costs are non-refundable unless the issue is solely our responsibility.

Exchanges

We do not offer exchanges for any products due to their perishable and custom nature.

Shipping and Delivery Issues

For orders shipped within the Halifax Regional Municipality (HRM) or other areas in Canada, we use courier services. We are not responsible for delays, losses, or damages caused by the courier. If you arrange your own courier for pickup, responsibility transfers upon handover.

Please inspect your order upon receipt. Any issues must be reported within 24 hours.

Product Guarantees

Our bakery goods are made with fresh, high-quality ingredients. We guarantee quality and freshness at the time of delivery or pickup. Proper storage is your responsibility (e.g., refrigeration for certain items). No further warranties are provided.

Changes to This Policy

We may update this Return Policy from time to time. Changes will be posted on our website with a revised effective date. Your continued use of our services after updates constitutes acceptance.

Contact Us

For assistance with returns, refunds, or cancellations:

Ivy Chipman Bake Theory Dartmouth, Nova Scotia, Canada Email: baketheoryco@gmail.com